Contact and Support
Edit on GitHubHow to get help with the beacon: the issue tracker, the documentation, and the information that makes help fast.
Contact and Support
Getting help is a skill, and the wiki is written to make it fast. This page is the help path, in order.
The help ladder
| Step | Where | When |
|---|---|---|
| 1 | This wiki’s Troubleshooting | Always first: the answer is usually here |
| 2 | The FAQ | For the common questions |
| 3 | The issue tracker | When the wiki did not answer (see Reporting Issues) |
| 4 | A field report | When you found something new |
What makes help fast
| Include | Why |
|---|---|
| Firmware version | Behavior differs between versions |
| Board and modules | Wiring advice depends on the hardware |
| The serial log | The firmware’s own diagnosis (see Serial Monitor Guide) |
| What you already tried | No one repeats your work |
What makes help slow
- “It doesn’t work” with no version, log or scenario
- A screenshot of a screen with no context
- Asking before reading the Troubleshooting page
The guarantee
The maintainers read every report, but the wiki is the shared memory: the answer you got today becomes the page someone reads tomorrow. The Contributing page explains how.
Related pages
- Reporting Issues for the report format
- Community Resources for the places
- Contributing for the flow